1 - Does my photo have to be in very high quality?
We know not everyone is a professional photographer. So no, we don’t expect DSLR camera quality pictures. More specifically, there are some art styles for which the resolution of your original photo is almost irrelevant, given that our artists will re-create the subject in the photo entirely. On the other hand, it's relevant to note that there are some art styles that benefit greatly from very high resolution photos, especially for printing on very large formats.
2 - How long does it take for my art to be delivered to my home?
It typically takes between 5 to 6 business days, but may take up to 8 or 15-20 business days, depending on the art style you choose, but also depending on where you are ordering from. While we want to deliver your final piece quickly, our artists pay close attention to the details and implement your chosen art style as intricately as possible.
3 - Once I upload a photo and choose an art style, will you apply exactly that art style?
What you see on our website are examples of how we use the art style as inspiration for your photo. We are all about customization and about making an art piece unique to you. The different elements you see in the example are used on your canvas in an artistic manner that enhances different features of your photo.
4 - What are your canvas sizes?
Our canvas are available in:
30 x 30 cm (12 x 12 in)
30 x 41 cm (12 x 16 in)
41 x 41 cm (16 x 16 in)
41 x 51 cm (16 x 20 in)
46 x 61 cm (18 x 24 in)
61 x 91 cm (24 x 36 in)
5 - What’s the material used to print on?
We are all about digital artistic customization, and when it is about physically manufacturing your canvas we rely upon our selected partners and providers. We work with a service provider that delivers a high quality canvas that is acid-free, PH neutral with a poly-cotton base; 20.5 mm thick canvas, 470 g/m² with mounting brackets included in the package. Your picture is printed on textured and fade-resistant canvas to achieve the painting-like look and preserve picture quality. The solid wood stretcher bars holding the canvas are meticulously hand glued at a 3.8 cm depth.
6 - Why are there 3 art styles that cost 100 EUR more?
"Never Simple", "Clean Classic" and "Pop Renaissance" are styles where oil painting technique is mimicked digitally. This takes our artists significantly more time as every brush stroke is done individually to turn your photo into a digital oil painting.
7 - Where do you ship?
While we will typically deliver personalized art worldwide, we're temporarily disabling shipping to the following countries because they no longer accept incoming mail due to the COVID-19 emergency: Cayman Islands, Chad, Colombia, Cyprus, Djibouti, Ecuador, French Polynesia, Honduras, India, Kuwait, Lebanon, Madagascar, Maldives, Moldova, Mongolia, Montenegro, Myanmar, Nepal, Panama, Peru, Philippines, South Africa, Sri Lanka, Suriname, Tunisia, Turkey, Zimbabwe.
8 - "If you don't love it, we refund you". How does that work?
We care about your satisfaction above all, therefore we are happy to do what we can to allow you to make your purchase with the guarantee that you can always get your money back if you are not satisfied with the final product.
Here is how: if you receive your canvas and you are not happy with the product, just send us an email (within 48 hours from you receiving your canvas) letting us know what you did not like. We will reply to you with the return address and all indications for you to ship the canvas back to us. As soon as we receive your canvas back, we will transfer the full amount you paid back to you, plus an additional 10 EUR (forfeit) to compensate for the price you paid to ship the canvas back to us. We hope this allows you to place your orders without stress.
9 - Can we talk for a bulk order for a business?
Yes, if your company is looking for the collaboration of our artists, get in touch with us and we will define together what bests suits your needs.
10 - Is it possible to order very large canvas, beyond the maximum 61 x 91 cm dimensions?
Yes, if you are looking for a very large canvas with custom dimensions, send us an email and we will be able to provide you with more details and a price estimation for the format you need.