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Terms and privacy

Last update: April 6, 2020
In short:

  1. Reframy respects copyright laws so make sure you own the rights or have permission to use any of the images you upload for us to print. If you’re not sure if you own copyright or permission to an image, you probably don’t. We have the right to reject or refuse to print any images that do not follow copyright laws or that do not comply with our “user conduct” terms of use.
  2. We will never use, sell, promote, or print any of your images without you prior explicit consent – it’s your work and it can’t be used in any way without your permission.
  3. The files you upload are stored on our servers and may remain there for back-up purposes in case you need a reprint or your piece is damaged in shipment. If you want us to permanently delete your images from our server just send us an email and we will gladly comply as soon as your order is fulfilled. Otherwise files may be deleted off our server every six months without any notification. Make sure you back up your images.
  4. The traffic on our website is also handled by third party approved tools, such as Facebook Pixel (for the marketing targeting), Shopify Analytics (for the online shopping experience), Stripe (for the payment executions), Upload-Lift (for uploading your own custom photos), and Printful (for printing on canvas and shipping).

In detail:

  1. Acceptance of Terms

    Reframy.com. (“Reframy") Terms of Use. Reframy provides its website and related services (“Website”) subject to the following Terms of Use (“Terms”). Reframy reserves the right to change these Terms from time to time without notice to you by posting new Terms of Use on the Reframy website. Please refer to the Terms of Use periodically for any changes.

    BY CONTINUING TO USE THE Reframy WEBSITE, YOU ARE INDICATING YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND ALL REVISIONS as follows.

  2. Eligibility

    Reframy will only knowingly provide use to parties that can lawfully enter into and form contracts under applicable law. If you are under the age of 18 you may use Reframy only under the supervision of a parent, or legal adult guardian who agrees to be bound by these Terms.

  3. User Conduct

    In using this Website, you agree to not:

    1. upload, download, post, email or otherwise transmit any materials including but not limited to text, data, sketches, photos, drawings, graphics, digital images, and related visual compositions or any of these elements in combination as a design for products available on this website or otherwise ("Content") that are unlawful, harmful, obscene, pornographic, indecent, inflammatory, hateful, or racially, ethnically or otherwise objectionable, or invasive of another's rights including but not limited to rights of celebrity, privacy and intellectual property.

    2. impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;

    3. upload, download, post, email or otherwise transmit any Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By uploading or downloading any Content, you represent and warrant that you have the lawful right to reproduce and distribute such Content and that the Content complies with all applicable federal, state and local laws, regulations and ordinances;

    4. upload, download, post, email or otherwise transmit any Content that would constitute or encourage a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national, or international law;

    5. upload, download, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

    6. upload, download, post, email or otherwise transmit false or misleading information;

    7. disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked websites.

    8. access, tamper with or use non-public areas of the Site. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution;

    9. disrupt or interfere with any other user's enjoyment of the Site or affiliated or linked websites.

    Upon uploading Content, you acknowledge that Reframy may review your Content for adherence to our guidelines and compliance with the Terms set forth in this agreement. Without limiting the foregoing, Reframy and its designees shall have the right to remove any Content that violates the Terms or is otherwise objectionable to Reframy.

    You acknowledge and agree that Reframy may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Agreement; (iii) respond to claims that any Content violates the rights of third-parties; or (iv) protect the rights, property, or personal safety of Reframy, its users and the public.

    You understand that the technical processing and operation of the Site, including your Content, may involve (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connection networks or devices.

  4. Pricing

    Prices for products on Reframy are described on our Site and incorporated into these Terms by reference. All prices are in EUR. Prices and products may change at Reframy’s discretion.

  5. Shipping

    All items purchased through Reframy are made pursuant to a shipment contract and are transferred from Reframy to our fulfillment entity of choice (Printful.com). Title and risk of loss for all products ordered by you shall pass to you on shipment to the shipping carrier. Printful reserves the right to ship partial orders (at no additional cost to you). When possible, Printful will provide tracking solutions for your orders. For additional information on shipping and fulfillment, we refer to this external page.

  6. Privacy Policy

    Your privacy is very important to Reframy. Users of this Site should refer to our Privacy Policy for information about how Reframy collects and uses personal information. By accepting this Agreement you expressly consent to Reframy's disclosure and use of your personal information (including using email to communicate with you) as described in the Privacy Policy, which is incorporated herein by reference.

  7. Proprietary Rights

    You acknowledge and agree that any Content, including but not limited to text, data, photos, graphics, etc. or other material contained or distributed on or through the Site, by Reframy, its advertisers or other third parties, is protected by trademarks, service marks, patents, copyrights, or other proprietary rights and laws. You may not use or distribute any Content received through the site without the authorization of the Content owner, except for uses permitted by law. You agree not to publish, reproduce, copy, in whole or in part, nor upload, download, post, email, sell, or otherwise distribute Content available through the Site including code and software, in violation of applicable copyright and other intellectual property laws.

    You will retain ownership of the Content you upload to Reframy. You acknowledge and agree that the Site and any software used in connection with the Site ("Software") contains proprietary and confidential information that is protected by applicable intellectual property and other laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Site or the Software, in whole or in part.

    All brand, product and service names used in this Site which identify Reframy or third parties and their products are proprietary marks of Reframy and/or the relevant third parties. Nothing in this service shall be deemed to confer on any person any license or right on the part of Reframy or any third party with respect to any such image, logo or name. You shall not make any use of any Reframy trademarks, logos, or trade dress without prior express and written approval by Reframy.

  8. WARRANTY OF OWNERSHIP AND NON-INFRINGEMENT

    YOU REPRESENT AND WARRANT THAT (I) YOU ARE THE OWNER OF THE CONTENT OR THAT THE CONTENT IS IN THE PUBLIC DOMAIN; (II) YOU HAVE THE LEGAL RIGHT AND AUTHORITY TO ENTER INTO THIS AGREEMENT AND TO GRANT THE LICENSE; (III) YOU HAVE NO KNOWLEDGE AS TO ANY THIRD-PARTY CLAIMS REGARDING THE INTELLECTUAL PROPERTY OR OTHER RIGHTS IN THE CONTENT WHICH CLAIMS WOULD INTEFERE WITH THE RIGHTS GRANTED UNDER THIS AGREEMENT; (IV) THE CONTENT DOES NOT INFRINGE THE RIGHTS OF PRIVACY, CELEBRITY, MORAL OR OTHER RIGHTS OF ANY THIRD PARTY; (V) THE WORK IS NOT DEFAMATORY OR OBSCENE; (VI) THE CONTENT DOES NOT CONTAIN ILLEGAL MATERIAL; (VII) THE CONTENT DOES NOT CONTAIN MATERIAL WHICH DENIGRATES OR ATTACKS ANY PERSON BASED ON RACE, RELIGION, NATIONAL ORIGIN, SEXUAL ORIENTATION, OR THE LIKE (“DISCRIMINATORY CONTENT”).

  9. Indemnity

    You agree to defend, indemnify and hold Reframy and Reframy's officers, directors, employees, agents and licensors harmless from all judgments, awards, losses, liabilities, costs and expenses, including but not limited to reasonable attorney's fees, expert witness fees, and costs of litigation arising out of or based on (a) content you submit, post to or transmit through the Site, (b) your use of the Site, (c) your connection to the Site, (d) your violation of these Terms or (e) your violation of any rights of a third party.

  10. No Resale

    You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site or access to the Site without Reframy's express written consent.

  11. Links

    The Site may provide, or third parties may provide, links to other websites or resources. Because Reframy has no control of such sites and resources, you acknowledge and agree that Reframy is not responsible for the availability of such sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Reframy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

  12. Public Reputation

    You acknowledge and agree that you will not use any product ordered from Reframy.com in a way that would be damaging to Reframy's public reputation or that of its employees, shareholders, licensors, or solution partners. 

  13. DISCLAIMER OF WARRANTIES

    YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS SITE AND THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

    TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Reframy AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

    Reframy DOES NOT MAKE ANY WARRANTY THAT (A) THE SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR (B) THAT THE SITE OR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS, OR (D) THAT DEFECTS, IF ANY, WILL BE CORRECTED. YOU AGREE THAT Reframy SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY YOU IN CONNECTION WITH THE SITE OR ANY CONTENT CONTAINED THEREIN INCLUDING BUT NOT LIMITED TO LOSS OF DATA FROM DELAYS, NONDELIVERIES OF CONTENT OR EMAIL, ERRORS, SYSTEM DOWN TIME, MISDELIVERIES OF CONTENT OR EMAIL, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION, OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF Reframy, ITS AFFILIATES, ITS LICENSORS, OR A USER'S OWN ERRORS AND/OR OMISSIONS.

  14. Severability

    If any provision of these Terms of Use is invalid, illegal or unenforceable under any applicable statute or rule of law, such provision shall be deemed amended to achieve as nearly as possible the same intent as the original provision and the remaining provisions of this Agreement shall in no way be affected or impaired.

  15. Arbitration

    These Terms shall be governed by and construed in accordance with the laws of the Grand-Duchy of Luxembourg, without resort to its conflict of law provisions.